Here’s a Refund Policy for your website Praado.com, covering both investment consultancy services and learning/courses:

Effective Date: 1st Jan 2025

At Praado Investment Consultancy, we strive to provide the best financial education and investment consultancy services. Please read our refund policy carefully before making any purchases.

1. General Refund Policy

1.1 All sales of digital products (eBooks, online courses, study materials) and investment consultancy services are final and non-refundable.
1.2 Refunds will only be processed under special circumstances, as outlined below.

2. Refund Policy for Investment Consultancy Services

2.1 Consultation Fees: Fees paid for consultancy sessions are non-refundable once the session has been conducted.
2.2 Rescheduling: Clients may reschedule a booked session at least 24 hours in advance without extra charges.
2.3 Cancellations: If a cancellation request is made at least 48 hours before a scheduled session, a partial refund (50%) may be issued.
2.4 No-Shows: If a client fails to attend a scheduled session without prior notice, no refund will be provided.

3. Refund Policy for Digital Products & Courses

3.1 Non-Refundable Items: Due to the nature of digital content, refunds are not applicable for:

  • eBooks, PDFs, and other downloadable materials
  • Online courses (self-paced or instructor-led)
    3.2 Technical Issues: If you face issues accessing your purchased course or eBook, please contact us at queries@praado.com for assistance. If the issue cannot be resolved, we may consider a replacement or access extension.
    3.3 Duplicate Payments: If you are charged twice for the same product due to a technical error, a full refund of the duplicate charge will be issued upon verification.

4. Exceptions & Special Cases

4.1 Course Access Issues: If a customer is unable to access a course due to a system error on our end, we will provide either a refund or alternative access.
4.2 Fraudulent Transactions: If a purchase is identified as fraudulent, the transaction will be reversed, and the associated account may be blocked.

5. Refund Process

5.1 To request a refund, email us at queries@praado.com with the following details:

  • Full Name
  • Order ID
  • Reason for Refund Request
  • Proof of Payment (if applicable)
    5.2 Refunds (if applicable) will be processed within 7-10 business days and credited to the original payment method.

6. Changes to This Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page with an updated effective date.

📩 For any refund-related queries, contact us at: queries@praado.com